Thank you for trusting Enns Rossi Cleaning with your home.
We are excited to build a long lasting relationship with you!
Supplies: We provide all cleaning products and equipment required to clean your home. We do not use any products or equipment not provided by us. We do not use bleach.
Pests: You agree that your home does not have: Any bedbug activity in the last 12 months; rodent activity or rodent waste; insect infestations; any pest infestation; bodily waste. If we send a team to your home and the team discovers evidence of any of the aforementioned, we will immediately stop the service and you will be charged the full amount estimated plus all the costs to sanitize our equipment and vehicle.
Non-Solicitation Agreement: During the course of the agreement the client shall not solicit employment from any Enns Rossi employee. In the case of termination of this agreement, the client shall not solicit employment of any Enns Rossi employee for the duration of a 12 month period. Violation of the non-solicitation agreement will result in a $2,000 Recruitment and Training fee charged to the client, to be paid in full upon request.
Deposits and Payments: All services require a credit card to be on file at the time of booking. The full amount of Initial/One Time and Deep cleans must be paid via credit card on file. The deposit will be charged to the credit card on file at the time of booking, the remaining amount will be charged to the same credit card on the morning of the scheduled service day. Recurring cleans can be paid via credit card on file or e-Transfer. If you'd like to pay via e-Transfer, please let us know.
Initial/One Time and Deep cleans require a 50% non refundable/non transferable deposit to secure the spot on the schedule.
Arrival Time: We always make our best efforts to arrive at your home at the same time every cleaning. Due to the unpredictable nature of cleaning, weather and cancellations, we reserve the right to arrive 1 hour prior to 1 hour after the scheduled time without notifying you. If we need to arrive at your home more than 1 hour prior to the scheduled time, we will notify you via email.
Recurring Cleanings: We will reserve a recurring slot for you until the day of your Initial Cleaning. If recurring is not booked by the end of day on your Initial Cleaning day, the recurring slot will no longer be reserved.
Skipping Cleanings: If you cancel a scheduled recurring clean (Late Cancellation fees still apply), your next cleaning on that schedule will get the discount from the previous lower frequency. E.g. if you skip a weekly clean, your next cleaning will get the biweekly discount. After that, it will resume at your normal discount. If you cancel 2 scheduled recurring cleans in a row, your next cleaning will be charged the One Time/Initial price regardless of frequency. You must also prepay the full amount for you next cleaning on that schedule on the day of your second cancellation. Otherwise your recurring schedule will be cancelled. Your price will not change if we skip your cleaning or if you want to skip a cleaning that falls on a holiday.
Pricing: Prices shown on our Pricing Page are estimated based on the average time it takes to clean a house with a similar number of areas, items and size. Pricing may change based on clutter and level of cleanliness. If during a clean, the cleaners need more time to finish your house, we will call you with an updated price. If you do not approve the additional price, the cleaners will leave and some areas may not be finished. If you do not answer your phone and do not call back within 10 minutes of our call, we will assume the updated price is approved.
Recurring Cleans are priced with a discount. Higher recurring frequencies receive higher discounts.
Tips: Tips are neither required, nor expected, but always appreciated. 100% of your tip is split evenly between all cleaners assigned to you on a given appointment. If you’d like to leave a cash tip, please include a note that clearly states that it is a tip. For e-Transfers and Credit Card, simply send the tip along with payment.
Pricing Changes: Enns Rossi reserves the right to change prices at any time. You will be notified of pricing changes.
Payment Due Date and Late Payments: Payments are due at the time services are rendered. Any invoice that is not paid in full within 30 days of the due date will receive a $50 Late Payment fee and another $50 fee for every 30 days past the due date. If payment is not received in full, including all fees, by 60 days after the due date, your invoice will be sent to an external Collections Agency.
No Access: It is your responsibility to provide us access to your home. If our cleaners are unable to enter your home within 15 minutes past your appointment time or are turned away at or during the time of your appointment, regardless of reason, you will be charged a No Access Fee of the full scheduled service amount.
Blockages: If for any reason our cleaners cannot easily access part of your home, they will skip it and no amount will be deducted from the original service price. Make sure there is no clutter, broken handles/locks, baby/dog gates or anything that may present a challenge to access an area that needs to be cleaned. Cleaners will not spend more than 2 minutes trying to access an area. Cleaners will not move heavy objects to gain access to an area.
Late Cancellation: If you cancel or reschedule your appointment less than 2 full business days prior to the scheduled time, regardless of reason, you will be charged a Late Cancellation Fee of $60. If you cancel or reschedule your appointment less than 1 full business day prior to your scheduled time, regardless of reason, you will be charged a No Access Fee of the full scheduled service amount.
Right of Refusal: Enns Rossi reserves the right to refuse any job or task for any reason at any time.
Weather: During unfavorable weather, we may need to skip or reschedule your cleaning. If we do not have any availability, your cleaning will be skipped.
Changes: Changes are subject to approval and must be made by email or phone to the office no less than 2 full business days prior to your next cleaning. Changes may incur additional fees. Cleaners are not authorized to deviate from the work order without management approval.
General Exclusions: Our cleaners will not move appliances, furniture or décor larger than 4ft in any direction, heavier than 50lbs, or with anything on or inside it.
We do not clean anywhere above 6ft in height during Initial/One Time and Recurring Cleans.
The following items are not included in any scope of service: Mold remediation/cleanup. Mildew remediation/cleanup. Hard water scale buildup removal. Walls, ceilings, light fixtures, fans, chandeliers, plant pot trays. Removing or cleaning window screens, blinds and tracks. Litter boxes. Laundry. Inside laundry appliances. Inside dishwasher. Dishes. Unfinished concrete floors. Hoarding situations. Heavy organizing, sorting or decluttering. Scrubbing floor or wall grout. Water, fire or smoke damage. Scuff marks.